Return & Refund Policy

At Madhumita Variety Stores, we value our customers and strive to provide quality products. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Return

Products can be returned only if they are damaged, defective, or incorrectly delivered.

Returns must be requested within 24 hours of delivery or purchase.

The product must be unused, unopened, and in its original packaging.

Perishable items (such as food, vegetables, dairy, or frozen items) are not eligible for return unless damaged at the time of delivery.

2. Non-Returnable Items

The following items are non-returnable:

Opened or used products

Perishable goods

Items bought on discount or special offers

Personal care and hygiene products

3. Refund Policy

Once the returned product is inspected and approved, the refund will be processed.

Refunds will be issued:

To the original payment method, or

As store credit, based on customer preference and payment mode.

Refunds are usually processed within 3–5 working days after approval.

4. Replacement Policy

If a replacement is available, we will replace the item instead of refunding, as per customer choice.

Replacement delivery will be done within the normal delivery timeline.

5. How to Request a Return or Refund

Order details

Product name

Clear photo (if damaged or wrong item)

Our team will guide you through the return process.

6. Delivery Charges

Delivery charges are non-refundable, unless the return is due to an error from our side.

7. Final Decision

The store reserves the right to accept or reject return/refund requests after inspection.